Política de envío

Shipping policy
MyVitalCure - myvitalcure.com

Where we ship from and where we deliver
Orders are dispatched from China. The destinations we deliver to are shown at checkout. If we cannot deliver to your address, checkout will not let you complete the order.

Preparation and delivery times
Order preparation takes 2 to 5 business days. Transit usually takes 10 to 20 business days after dispatch. The estimated total is 12 to 25 business days from order confirmation. Business days are Monday to Friday, excluding public holidays. The estimate is shown before you pay.

Delivery times are estimates, not guarantees. Customs checks and carrier delays can extend them.

Shipping costs
Shipping costs are shown before you pay. Free shipping offers apply only where they are stated in the offer or the order summary.

Customs duties, taxes and import charges
The total shown at checkout includes the taxes and import charges applicable to your order. MyVitalCure covers the customs duties and clearance fees needed for delivery, so you will not be charged extra when your order arrives. If a carrier asks you for an import payment, email support@myvitalcure.com and we will handle it. If you have already paid such a charge, send us the receipt and we will verify it and refund you.

Tracking
When a tracking number is available, we will send it to you by email. Some international routes involve more than one carrier.

Address errors
Check your delivery details before you pay. If you spot an error, email support@myvitalcure.com as soon as possible. We will tell you whether it can still be corrected, based on the status of the shipment.

Delays and lost parcels
If your order does not arrive within the estimated time, contact us. We will investigate and provide the appropriate remedy, including a replacement or refund where applicable. You do not need to contact the supplier yourself.