Return and Refund Policy

Returns, Refunds & Exchange Policy

Please read this policy carefully to ensure you fully understand our procedures.
If you have any questions, we are here to help.

Before returning or exchanging any product, please contact our Customer Support team at:
📧 support@myvitalcure.com
Returns sent without prior authorization may not be accepted.

 

 

Return Policy

Order Cancellation & Right of Withdrawal

If you made a purchase on www.myvitalcure.com and wish to cancel or return your order, please contact our Customer Support team for instructions.

Cancellation Period
In accordance with applicable consumer protection laws, customers may request a return within 14 (fourteen) calendar days from the date the product is delivered.

Exceptions to the Right of Cancellation

For health, safety, and hygiene reasons, certain items are not eligible for return, especially if their protective seal has been removed or the product has been opened after delivery. These include, but are not limited to:

  • Personal care or beauty products that have been opened or used

  • Health-related products that cannot be resold for hygiene reasons once opened

 

 

Conditions for Return

To be eligible for a return, all of the following conditions must be met:

  • The product must be sent to the return address provided by our support team

  • The item must be in its original packaging, including all manuals, labels, and accessories

  • The product must be unused, unopened, and undamaged

  • A valid proof of purchase must be included

Products that do not meet these requirements will not be accepted and may be returned to the sender.

 

 

Refund Policy

  • Refunds are processed only after inspection of the returned product at our distribution center

  • The product must show no signs of use for a refund to be approved

  • For credit card payments, refunds may take up to two billing cycles to appear on your statement, depending on your card issuer

⚠️ Important:
All cancellation or return requests must be approved by our Customer Support team before sending the product back. Unauthorized returns will not be accepted.

 

 

Exchange Policy

Defective or Faulty Products

Products sold by MyVitalCure are covered by a 30-day warranty against manufacturing defects, starting from the delivery date.

To request a defect evaluation, please follow these steps:

  • Contact our support team for authorization and return instructions

  • Send the product using its original packaging

  • Include the proof of purchase

  • Provide a written description explaining the defect and how the product was used

If a Manufacturing Defect Is Confirmed

You may choose one of the following options:

  • Receive a replacement product at no additional cost, or

  • Exchange for another product of equal value

    • If the new product has a higher price, the customer must pay the difference

If No Defect Is Found

If the product does not present a manufacturing defect, it will be returned to the customer along with a report explaining the reason for refusal. Common reasons include:

  • Improper or incorrect use

  • Accidental damage

  • Normal wear and tear

  • Improper cleaning or handling

 

 

Automatic Order Cancellation by MyVitalCure

Orders may be automatically canceled under the following circumstances:

  • Payment processing failure

  • Incomplete or inconsistent order information

  • Product unavailability or out-of-stock situations

If an order is canceled due to stock unavailability, a full refund will be issued using the original payment method. The customer will be notified accordingly.

 

 

If you need any additional information or assistance, please contact our support team at:
📧 support@myvitalcure.com